FAQs

FAQs at Vector and Pixel

What currency are the prices listed in on the website?

All prices on our site are denominated in U.S. Dollars (USD).

How soon will my order be shipped after placement?

At Vector and Pixel, we prioritize prompt service. Please allow 24-48 hours for us to process your order. The average shipping time globally is between 8-15 days. Should you have any inquiries, feel free to reach out to us at hello@vectorandpixel.com.

Can I return my order if I'm not satisfied? What if there's an issue?

We stand behind our products with a 100% money-back guarantee for defective or damaged items. You have a 60-day window to return the product for a full refund. Note that return shipping costs are your responsibility. Please ensure you include your name and order number with the returned item.

Please remember: If your order is still in transit, it needs to arrive before you can initiate the return process.

Is it possible to cancel my order?

Yes, you can cancel your order without any penalty, provided it has not yet been shipped.

What should I do if I entered an incorrect shipping address?

In case of an incorrect address, please review your order confirmation email. If there’s an error, inform us at hello@vectorandpixel.com within 24 hours. We can amend the address if notified in time. However, no refunds are offered if the correction request is made after 24 hours.

I have a question that isn’t answered here. Can you help?

Absolutely! Your queries are important to us. Send us an email at hello@vectorandpixel.com, and we'll assist you in every way possible. For quicker responses, please include your order number and clearly state your query. We receive numerous emails, so this will help us address your concerns more efficiently.